By Gopal K Kanji
From strength box research to `zero defects', from `brainstorming' to the Deming Wheel, this quantity meets the necessity for a quick, obtainable connection with the a hundred most often followed equipment for enforcing overall caliber management.
Central to the publication is a extensive interpretation of TQM - the equipment addressed are correct to all these attracted to utilizing specific instruments, qualitative and quantitative, to help problem-solving, research and review within the administration method. After an creation in brief outlining the elemental rules of TQM, the majority of the publication then presents transparent, concise outlines of the a hundred tools. It describes their objective, software - `how to exploit' - and merits, with examples. A category o
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Extra resources for 100 methods for total quality management
Example An organization is planning to register a trammg course before a set deadline and is drawing up a contingency plan. In order to be successful with the project, the project manager examined the most critical areas where problems might occur, i . e . tight deadlines, involvement of other departments where appraisals are needed etc. He then modified his plan for successful registration of the training course. Copyrighted Material MANAGE M E N T M ET H O DS Method 7 33 Cost-benefit analysis Purpose To estimate the real cost and benefits of a project under consideration.
Example In the example shown in Figure 1, an organization is using a Gannt chart to plan the implementation of a quality improvement project. The time-scale is given in months. It can be seen that tasks 3 and 4 cannot be deferred without delay to the total plan . Task 5 is a key issue in that, without data analysis, the quality improvement process cannot be implemented. Copyrighted Material 48 1 00 METHODS FOR TOTAL QUALITY MANAG E M E NT Method 1 5 ISO 9000 Purpose To demonstrate to yourself, your customers and an independent assess ment body that you have an effective quality management system in place.
Examples An advertising company decides that one of its key processes is taking a brief from a client. The company develops a set of measures that it wishes to use. These measures could be: • • • • speed of initial response understanding of brief speed of reply to brief quality of response The mystery shopping is then done in several simple steps: Copyrighted Material MANAG E M E NT M ETHODS 1 2 3 4 5 53 The company, using an outside agent, builds up a typical brief from a client. The company decides which competitors to include in the study.