100 methods for total quality management by Gopal K Kanji

By Gopal K Kanji

From strength box research to `zero defects', from `brainstorming' to the Deming Wheel, this quantity meets the necessity for a quick, obtainable connection with the a hundred most often followed equipment for enforcing overall caliber management.

Central to the publication is a extensive interpretation of TQM - the equipment addressed are correct to all these attracted to utilizing specific instruments, qualitative and quantitative, to help problem-solving, research and review within the administration method. After an creation in brief outlining the elemental rules of TQM, the majority of the publication then presents transparent, concise outlines of the a hundred tools. It describes their objective, software - `how to exploit' - and merits, with examples. A category o

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Example An organization is planning to register a trammg course before a set deadline and is drawing up a contingency plan. In order to be successful with the project, the project manager examined the most critical areas where problems might occur, i . e . tight deadlines, involvement of other departments where appraisals are needed etc. He then modified his plan for successful registration of the training course. Copyrighted Material MANAGE M E N T M ET H O DS Method 7 33 Cost-benefit analysis Purpose To estimate the real cost and benefits of a project under consideration.

Example In the example shown in Figure 1, an organization is using a Gannt chart to plan the implementation of a quality improvement project. The time-scale is given in months. It can be seen that tasks 3 and 4 cannot be deferred without delay to the total plan . Task 5 is a key issue in that, without data analysis, the quality improvement process cannot be implemented. Copyrighted Material 48 1 00 METHODS FOR TOTAL QUALITY MANAG E M E NT Method 1 5 ISO 9000 Purpose To demonstrate to yourself, your customers and an independent assess­ ment body that you have an effective quality management system in place.

Examples An advertising company decides that one of its key processes is taking a brief from a client. The company develops a set of measures that it wishes to use. These measures could be: • • • • speed of initial response understanding of brief speed of reply to brief quality of response The mystery shopping is then done in several simple steps: Copyrighted Material MANAG E M E NT M ETHODS 1 2 3 4 5 53 The company, using an outside agent, builds up a typical brief from a client. The company decides which competitors to include in the study.

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